Refund & Cancellation Policy

Effective and last updated: 6 August 2026

Monthly subscriptions

Pro and Scale are monthly subscriptions billed in USD. They renew automatically until you schedule cancellation from your Dashboard.

Cancellation

You may schedule cancellation at any time from the Billing section of your Dashboard. Cancellation stops the next renewal; it does not immediately end your paid plan. Your plan, remaining compute credits and paid features continue until the displayed current-period end date. You may resume renewal from the Dashboard before that date.

Refunds

We do not normally refund subscription fees for change of mind, unused time or unused compute credits. We will assess requests involving duplicate or incorrect charges, a major failure of the service, or any remedy required by applicable law. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. Credit top-up purchases are generally non-refundable for change of mind or unused credits. If a top-up payment is refunded, disputed or reversed, the corresponding purchased credits may be removed from the account, including any remaining credits attributable to that purchase, subject to applicable law.

Requesting a review

Email support@9cstar.com with your account email, payment date, amount and reason. Do not include full card details. We normally acknowledge requests within two business days and communicate an outcome within five business days. Approved refunds are returned through Stripe; bank processing time varies.